Travelling pattern and the preferences / inclination of the Arab tourists towards hotel products and services / Zulkifli Ibrahim

Ibrahim, Zulkifli (2007) Travelling pattern and the preferences / inclination of the Arab tourists towards hotel products and services / Zulkifli Ibrahim. Masters thesis, Universiti Teknologi MARA.


This empirical study investigates the Arab tourists' travelling pattern, preferences and
inclination towards hotel products and services. The inclination of the Arab tourists
towards hotel attributes such as front office, room, food and beverages and other
amenities and services are identified.
An adaptation of the triangulation approach through a self completed survey among the
Arab tourists at selected hotels and short interviews with Arab embassy attache was used
to gather the information for this study. This study has given a significant meaning and
further insights on the issue being investigated.
The results revealed that the majority of the Arab tourists in Malaysia were among
married man with family and spouses visiting for a holiday. In addition, the majority of
them are from the oil producing countries in the Middle East region such as Saudi Arabia,
Kuwait, United Arab Emirates and Syria. The results also signified that the major
activities engaged by the respondents were sightseeing plus other activities such as
visiting beaches, theme parks, walking/hiking and shopping.
On hotel products and services, the majority of the Arab tourists are very concerned
about these attributes. The findings showed that besides other food, Arab dishes
appeared to be the high preferences/inclination among the Arab tourists. In addition, they
explicitly agreed that a good restaurant atmosphere and ambience should be
complemented with the efficiency of service staff. With regard to other services, the
Arabs tourists preferred to have the newspaper and TV channels, hotel information and
room service menu in Arabic. In fact higher expectation also goes to rooms especially
pertaining to cleanliness and hygiene, courtesy of the bellman, receptionist plus the fast
check-in, friendly, personalized service and ability in terms of communication.
Overall, the significant finding of this study indicates that hotel operators are required to
understand in depth or be more alert towards the needs and demands of the Arab tourists
pertaining to the preceding mentioned attributes. The implications also go to the
government, local tourists' agencies and other related authorities. These bodies should
take the necessary action on priority basis to grab the significance inflow of tourists from
this region by enhancing the development and sustaining the tourism and hospitality
All in all, it could be contended that a strong relation between government, local
authorities, privates agencies and hotel operators should be fostered to ensure the tourists
needs especially towards potential markets ; in this case among the Arab tourists can be
provided. Failure to develop such a unity of approach would certainly tarnish the
intention of the central government to see Malaysia as the top tourist destination in this


Item Type: Thesis (Masters)
Email / ID Num.
Ibrahim, Zulkifli
Subjects: G Geography. Anthropology. Recreation > G Geography (General) > Travel. Voyages and travels (General) > Travel and state. Tourism
T Technology > TX Home economics > Hospitality industry. Hotels, clubs, restaurants, etc. Food service > Malaysia
Divisions: Universiti Teknologi MARA, Shah Alam > Faculty of Hotel and Tourism Management
Keywords: Arab tourist's, travelling pattern, travel, hotel products and services, hotel
Date: 2007
Edit Item
Edit Item


[thumbnail of TM_ZULKIFLI IBRAHIM HM 07_5 1.pdf] Text

Download (238kB)

Digital Copy

Digital (fulltext) is available at:

Physical Copy

Physical status and holdings:
Item Status:

ID Number




Statistic details