Massive Open Online Course (MOOC) service quality assessment: Issues and instruments / Safwana Nur Widad, Safri Zurinawati Mohi and Mohd Hafiz Hanafiah

Safri, Safwana Nur Widad and Hanafiah, Mohd Hafiz (2020) Massive Open Online Course (MOOC) service quality assessment: Issues and instruments / Safwana Nur Widad, Safri Zurinawati Mohi and Mohd Hafiz Hanafiah. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 12 (1). pp. 1-9. ISSN 1985-8914 ; 2590-3837
Abstract

This paper seeks to explore the issue influencing MOOC platform adoption and usage and reviews the existing literature on measuring users’ perceptions about quality in the online platform. It is a concern about how MOOC platform service quality affects the quality of e-learning process. This paper proposes that a proper MOOC service quality assessment would portray the success of the delivery and design of the platform, especially by understanding the platform’s limitation and users' preferences.

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Item Type: Article
Creators:
Creators
Email / ID Num.
Safri, Safwana Nur Widad
UNSPECIFIED
Hanafiah, Mohd Hafiz
zurin979@uitm.edu.my
Subjects: L Education > LB Theory and practice of education > Computers in education. Information technology
L Education > LB Theory and practice of education > Visual education
Divisions: Universiti Teknologi MARA, Selangor > Puncak Alam Campus > Faculty of Hotel and Tourism Management
Journal or Publication Title: Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
UiTM Journal Collections: UiTM Journals > Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
ISSN: 1985-8914 ; 2590-3837
Volume: 12
Number: 1
Page Range: pp. 1-9
Keywords: MOOC, service quality, assessment, issues, instruments
Date: 29 February 2020
URI: https://ir.uitm.edu.my/id/eprint/29184
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