Safri, Safwana Nur Widad and Hanafiah, Mohd Hafiz
(2020)
Massive Open Online Course (MOOC) service quality assessment: Issues and instruments / Safwana Nur Widad, Safri Zurinawati Mohi and Mohd Hafiz Hanafiah.
Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 12 (1).
pp. 1-9.
ISSN 1985-8914 ; 2590-3837
Official URL: https://www.jthca.org/
Abstract
This paper seeks to explore the issue influencing MOOC platform adoption and usage and reviews the existing literature on measuring users’ perceptions about quality in the online platform. It is a concern about how MOOC platform service quality affects the quality of e-learning process. This paper proposes that a proper MOOC service quality assessment would portray the success of the delivery and design of the platform, especially by understanding the platform’s limitation and users' preferences.
Metadata
| Item Type: | Article |
|---|---|
| Creators: | Creators Email / ID Num. Safri, Safwana Nur Widad UNSPECIFIED Hanafiah, Mohd Hafiz zurin979@uitm.edu.my |
| Subjects: | L Education > LB Theory and practice of education > Computers in education. Information technology L Education > LB Theory and practice of education > Visual education |
| Divisions: | Universiti Teknologi MARA, Selangor > Puncak Alam Campus > Faculty of Hotel and Tourism Management |
| Journal or Publication Title: | Journal of Tourism, Hospitality & Culinary Arts (JTHCA) |
| UiTM Journal Collections: | UiTM Journal > Journal of Tourism, Hospitality & Culinary Arts (JTHCA) |
| ISSN: | 1985-8914 ; 2590-3837 |
| Volume: | 12 |
| Number: | 1 |
| Page Range: | pp. 1-9 |
| Keywords: | MOOC, service quality, assessment, issues, instruments |
| Date: | 29 February 2020 |
| URI: | https://ir.uitm.edu.my/id/eprint/29184 |
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