A study on the relationship between emotional intelligence and quality of work life at Tenaga Nasional Berhad, Ipoh Perak / Nik Husna Adenan @ Nik Adenan

The purpose of this correlation research is to investigate the relationship between
emotional intelligence and quality of work life. The researcher has used four factors of
emotional intelligence which is self awareness, self management, social awareness and
relationship management. These factors can give positive either negative significant
relationship towards quality of work life. It is depending either the person's has stability in
emotional intelligence or not. The emotional intelligence of one's person can give an effect
to their quality of work life. It has shown how importance emotional intelligence and
organization have been facing the consequences if the employees lack of stability in
emotional intelligence. The study is to findings the four factors of emotional intelligence
among employees. The objective for conducting this study is to find which the highest and
the lowest factor among all independent variable emotional intelligence. The study has
conducted in order to determine if there has a relationship between emotional intelligence
and quality of work life. The researcher has conducted a research at Tenaga Nasional Berhad,
Ipoh at Perak. There were consisted of five selected departments of the organization. The
selected of respondent's is from all five departments consist of Business Support Office Unit,
Customer Care and Business Development Unit, Billing Unit, Technical Unit and Financial
Unit. The 113 questionnaires have been distributed to the all of selected department. A
result finding is based on the collected data that have been analysed by using the Statistical
Package in the Social Sciences Software (SPSS). All factors of emotional intelligence which
was self awareness, self management, social awareness and relationship management were
the factors of emotional intelligence towards quality of work life at Tenaga Nasional Berhad,
Ipoh Perak. Other than that, relationship management was the highest factor at Tenaga
Nasional Berhad, Ipoh Perak. Meanwhile, the lowest of the factor emotional intelligence
were social awareness. Last but not least, the result of Pearson correlation indicates that all
factors of emotional intelligence have a relationship between quality of work life at Tenaga
Nasional Berhad, Ipoh Perak. This study can create a positive emotional atmosphere for the
respondent's workplace and in personal life. The result in this study can be used by the other
researcher and the result might be also can be helpful on the future study