Determinants of job satisfaction among employees at Parkson Mahkota Parade, Melaka / Halimatul Sadiah Abd. Ghafar

This chapter serve as general as general of the research. It will provide the background of the study, purpose and scope of the study, significant of the study as well as the limitation of the research.

Job satisfaction is on the top of the important targets for an establishment which is in the process of total quality (Greenberg, J. & Baron, R. A., 2003). This is because, the provision of total quality, first of all, is based on the sincere commitment to work of the corporate employees or managers and being satisfied with their job. The role of motivation about the productivity and the efficiency is a topic which has been studied and debated for years. This company's success depends on employees’ skills and willingness. With zero-error production of services, ensuring full customer satisfaction and employee in a harmonious relationship with their colleagues and work is the primary target of job satisfaction. Composing customer contentment and loyalty, however, depends on making the firm’s employees satisfied and the degree of saturation for their job.