A study on the relationship between work environment and job performance among support staff in selected government offices in Jalan Tuanku Abdul Rahman, Kuala Lumpur / Nurshazleen Kamaruddin

The purpose of this research was to investigate the correlation between work
environment and job performance among support staff in selected government offices in Jalan
Tuanku Abdul Rahman, Kuala Lumpur. Method used for this research was survey by using
questionnaires. Section A taken item 1 until 6 (Susan, 2012), Section B was adopted from
Bajaj, Rosner, Lockley and Schembammer (2012) and Kenny (2015) and in Section C, was
adopted from www.hr.suevey.com(2017).This correlational study used a stratified
disproportionate sampling technique and the sample size was determined using Krejcie and
Morgan (1970). Survey questionnaires were distributed to 155 respondents who worked as
support staff and yield 77.4% response rate. All the data were recorded and analysed using
Statistical Package for Social Science (SPSS) consists of correlation coefficient, descriptive
analysis and multiple regression. Majority of the respondents were female, aged 31 to 40 years
old and were from grade C. The findings showed that there was a relationship between work
environment and job performance (r=0.366 with p=O.OO) which indicated as moderate positive
relationship. Moreover, the correlation was also significant as a result for lighting (r=0.289,
p=.OOI) and work stress (r=0.280, p=.002). The R Square value shows that work environment
elements (lighting, work stress) contribute only 13.5% towards support staff job performance
in this study. The multiple regression model produced F (2, 117) =0.00, p< .05. It is
recommended that managers should improve the relationship between manager and
subordinates, provide training, improve cooperation among employees and improve
motivation. Future research should not focus only on government offices, but should focus on
private offices as well to gain more information from major industries in Malaysia and study
other elements for independent variables such as job security and temperature and focus on
top management or middle management which can be used to improve the result in the study.