Structural relationships of organizational identity and organizational citizenship behaviour among Malaysian hotel employees / Hashim Fadzil Ariffin, Raja Puteri Saadiah Raja Abdullah and Noradzhar Baba

Ariffin, Hashim Fadzil and Raja Abdullah, Raja Puteri Saadiah and Baba, Noradzhar (2015) Structural relationships of organizational identity and organizational citizenship behaviour among Malaysian hotel employees / Hashim Fadzil Ariffin, Raja Puteri Saadiah Raja Abdullah and Noradzhar Baba. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 7 (2). ISSN 1985-8914 ; 2590-3837

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Abstract

The main objective of this study is to investigate the structural rela-tionships between organizational identity (OI) and organizational citizenship behaviour (OCB) among Malaysian hotel employees. The aim is to identify the perception of employees concerning the OI and OCB that they have perceived at their workplace. The data have been collected through sets of questionnaire answered by 624 respondents who are hotel employees in Malaysia. The result of this study reveals that OI and OCB are perceived as valid constructs. Findings also show that there is a relationship between OI and OCB, and is confirmed through Structural Equation Modeling. Re-spondents perceive that the more they possess OI, the more they re-act in OCB manners. Limitations and future research directions are also discussed.

Metadata

Item Type: Article
Creators:
Creators
Email
Ariffin, Hashim Fadzil
hashim@salam.uitm.edu.my
Raja Abdullah, Raja Puteri Saadiah
UNSPECIFIED
Baba, Noradzhar
UNSPECIFIED
Subjects: T Technology > TX Home economics > Hospitality industry. Hotels, clubs, restaurants, etc. Food service
T Technology > TX Home economics > Building operation and housekeeping
Divisions: Universiti Teknologi MARA, Selangor > Puncak Alam Campus > Faculty of Hotel and Tourism Management
Journal or Publication Title: Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
UiTM Journal Collections: UiTM Journal > Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
ISSN: 1985-8914 ; 2590-3837
Volume: 7
Number: 2
Official URL: https://www.jthca.org/
Item ID: 20634
Uncontrolled Keywords: Organizational Identity (OI), Organizational Citizen-ship Behaviour (OCB), Malaysian Hotel Employees, Structural Equation Modeling
URI: https://ir.uitm.edu.my/id/eprint/20634

ID Number

20634

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