Information and communication technology application’s usage in hotel industry / Azdel Abdul Aziz... [et al.]

Abdul Aziz, Azdel and Saiful Bakhtiar, Mohd Faeez and Kamaruddin, Mohd Syaquif Yasin and Ahmad, Noor Azmi (2012) Information and communication technology application’s usage in hotel industry / Azdel Abdul Aziz... [et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 4 (2). pp. 34-48. ISSN 1985-8914 ; 2590-3837


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Hotel’s information and communication technology (ICT) has affected society and its surroundings in many ways. Most of hotels in this world use ICT as to ease their tasks such as taking reservation, room management, telecommunication, and guest accounting. In Malaysia, hotels have started to use ICT application as an important strategic asset. ICT has been rapidly changed or enhanced from time to time and many hotels invest a lot of money to ensure that they have the latest technology. By using quantitative approach, this paper analyzed the levels of usage of ICT applications used in Room Division and Food and Beverage Department of hotels. Through self-administered questionnaires, 350 respondents from 28 five stars hotels in Kuala Lumpur were approach using random stratified sampling. It is appear that room division department has the highest level of ICT usage. This outcome had significant implication to the hotel operators on how to prioritize the importance of the hotel’s ICT application.


Item Type: Article
Abdul Aziz, Azdel
Saiful Bakhtiar, Mohd Faeez
Kamaruddin, Mohd Syaquif Yasin
Ahmad, Noor Azmi
Subjects: G Geography. Anthropology. Recreation > G Geography (General) > Travel and the state. Tourism
T Technology > TX Home economics > Hospitality industry. Hotels, clubs, restaurants, etc. Food service
Divisions: Universiti Teknologi MARA, Selangor > Puncak Alam Campus > Faculty of Hotel and Tourism Management
Journal or Publication Title: Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
UiTM Journal Collections: UiTM Journal > Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
ISSN: 1985-8914 ; 2590-3837
Volume: 4
Number: 2
Page Range: pp. 34-48
Official URL:
Item ID: 20597
Uncontrolled Keywords: ICT applications, level of usage, room division, food and beverage

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