Determinants of knowledge sharing at Royal Malaysian Customs Johor Bahru / Azrul Hadi Abu Zahrin

This research was conducted to carry out a study entitled “Determinants
of Knowledge Sharing at Royal Malaysian Customs Johor Bahru
(RMCJB)”. The purpose is actually to study on the relationship between
three independent variables against one dependent variable. Basically, it
consists of three factors influencing knowledge sharing among employees
at RMCJB and the factors include motivator factors (community-related
consideration, personal benefit, and normative consideration), enabler
factors (organizational climate, trust and social capital) and barrier factors
(organizational climate and organizational structure). The study reported
is based on the questionnaire circulated to employees at Royal Malaysian
Customs Johor Bahru which is at Menara Kastam and Bangunan Sultan
Iskandar (BSI). In order to complete this thesis, a few hypotheses were
constructed and focused on the objectives to determine whether there
were significant relationships between the variables. For this study, 226
employees working at Royal Malaysian Customs Johor Bahru were
chosen as respondents. The data was obtained from primary data by
using questionnaire. All data collected through questionnaire were
analyzed systematically by using Statistical Package for Social Science
(SPSS).