This study addresses the problem of decision-making under linguistic uncertainty, expert hesitation, and interrelated criteria in Multi Criteria Decision Making (MCDM). Existing MCDM methods often assume precise numerical data and mainly focus on benefit and cost criteria, while limited attention is given to hesitant triangular fuzzy information and goal-type criteria. To overcome these issues, this study proposes the Simplified Yielded Aggregation Index (SYAI) integrated with the Hesitant Triangular Fuzzy Generalized Geometric Heronian Mean (HTFGGHM) operator. The novelty of the proposed SYAI-HTFGGHM framework lies in its ability to combine a unified normalization structure for benefit, cost, and goal-type criteria with a hesitant triangular fuzzy aggregation operator that captures inter-criteria relationships. The mathematical properties of the HTFGGHM operator, including idempotency, monotonicity, and boundedness, are established to support its theoretical validity. The proposed framework is applied to evaluate humor-based teaching strategies in Arabic language learning at UiTM using expert evaluations from five Arabic language lecturers. The results show that verbal humor (A1) is the most preferred strategy, followed by non-verbal humor (A2), situational humor (A4), and technology-based humor (A3). Comparative analysis with TOPSIS, VIKOR, SAW, COBRA, WASPAS, and MOORA further confirms the consistency of the ranking results. Overall, the proposed SYAI-HTFGGHM framework provides a transparent and practical MCDM approach for handling hesitant linguistic evaluations, interrelated criteria, and mixed criterion types in uncertain decision making environments.
| Item Type: | Thesis (Masters) |
|---|---|
| Creators: | Creators Email / ID Num. Wan Abdul Rahman, Wan Syaidatul Izzati UNSPECIFIED |
| Contributors: | Contribution Name Email / ID Num. Thesis advisor Md Rodzi, Zahari UNSPECIFIED Thesis advisor Alias, Suriana UNSPECIFIED |
| Subjects: | Q Science > QA Mathematics > Fuzzy arithmetic Q Science > QA Mathematics > Fuzzy logic |
| Divisions: | Universiti Teknologi MARA, Shah Alam > Faculty of Computer and Mathematical Sciences |
| Programme: | Master of Science |
| Keywords: | Multi-criteria decision making, MCDM, Simplified Yielded Aggregation Index, SYAI, Hesitant triangular fuzzy sets, Heronian mean operator, Arabic language learning, UiTM |
| Date: | July 2026 |
| URI: | https://ir.uitm.edu.my/id/eprint/145899 |
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