Which leadership competency matters?

Previous studies on leadership competencies focused more on identifying the competencies leaders need. Nevertheless, a limited study learned the impact of leaders' competencies on organizational conduct and whether such competencies are advantageous for the organization. Thus, this study aims to fill this gap by empirically learning the impact of leaders' competencies on organization service orientation and whether a specific competency is superior to others. The leaders' competencies studied in this study is service leader competency, which covers Self-Savvy, People-Savvy, and Business Savvy. The sample of this study is 152 service organizations, in which two middle-up managers represent each organization. The data was analyzed using the CB-SEM method using Lisrel 8.8 software. The results showed that no competency alone can influence organizational service orientation. However, when the competencies are combined, it significantly influences the organizational service orientation. This paper enriches the literature on service leadership competencies by empirically learning the impact of service leaders' competencies.