Accesibility of person with disabilities facility at public transit terminal

Person with Disabilities (PwD) in Malaysia usually have less self-confidence to use public transportation terminals. To encourage PwDs to use public transportation terminals, the government considers the design of public transportation terminals to make sure that their facilities are accessible for all. Therefore, the available facilities at the public transportation terminals need to be improved in terms of the accessibility for PwDs so that it will be more convenient for all users as well as to increase ridership. The objectives of this study are (i) to identify the deficiency of public facilities provided at public transportation terminals for Person with Disabilities (PwD) (ii) to determine public facilities at public transportation terminals that are user-friendly for Person with Disabilities (PwD) (iii) to recommend further improvements of public facilities provided at the public transportation terminals for Person with Disabilities (PwD). The research focuses on public facilities at the public transportation terminals located at Sungai Buloh KTM Station, Batu Gajah KTM station and Tapah KTM Station. Mixed data collection methods which are qualitative data (observations) and quantitative data (questionnaire survey) have been used as research instruments to get primary data.