Eatsy: mobile apps food ordering system for UiTM Machang students

Technological advancements have significantly transformed various industries, including the food service sector, through the adoption of mobile ordering systems that streamline operations and enhance user convenience. At UiTM Machang, the campus cafeteria faces persistent challenges during peak hours, such as long queues, service delays, and inefficiencies in manual ordering processes. These issues often lead to prolonged waiting times for students and difficulties for cafeteria staff in managing high volumes of orders efficiently, resulting in errors and reduced service quality. To address these challenges, this project developed Eatsy: Mobile Apps Food Ordering System for UiTM Machang Students. The system is designed to optimize the ordering and pickup process by enabling students to browse digital menus, place orders in advance, make cashless payments, and receive real-time updates on order status. Additionally, cafeteria staff are provided with a dedicated interface to manage incoming orders, update menu items, and monitor workflows effectively. The system was developed using the Rapid Application Development (RAD) methodology, which encompassed four key phases: Requirements Planning to identify system needs and define the project scope; User Design to create prototypes and user interface wireframes for both students and staff; Construction to develop and iteratively test core functionalities; and Cutover to deploy the application and evaluate its usability. The implementation of Eatsy demonstrates its potential to reduce congestion, improve operational efficiency, and enhance overall user satisfaction. To further strengthen the application, future development could focus on integrating loyalty programs to encourage repeat usage and improve user engagement, as well as implementing intelligent recommendation systems for more personalized ordering experiences. The system could also be expanded to support multiple cafeterias across campuses, ensuring broader scalability and usability in university settings.