The relationship between conflict at workplace and employees’ job outcome

Conflicts can be rather challenging risk area to mitigate because the inherently personal nature of conflicts of interest can make them difficult to detect and control. Therefore, the importance of properly managing conflict is significant to most organization because it will affect employees' job outcome. Many studies have been done and discussed on the conflict in the organization around the world but less study was conducted to examine conflicts at the workplace that suit with Malaysia context. Thus, this study examined the relationship between conflict at workplace and employees' job outcome among Malaysian. The dimensions of conflict focused in this research study are interpersonal conflict intrapersonal conflict and intergroup conflict and in order to determine the level of employees' job outcome, the researchers focused on motivation, performance and commitment as the variables. This research study also discovered the moderating effect of job position on the relationship between conflict at workplace and employees' job outcome. The result in this research study indicates majority of the employees' faced intergroup conflict at their workplace and followed by interpersonal conflict.