Industrial training report: Pejabat Setiausaha Kerajaan Terengganu (Wisma Darul Iman) / Nur Hazwani Ibrahim

This internship report outlines my experiences gained while interning in the Admin department at Pejabat Setiausaha Kerajaan (Bahagian Kerajaan Tempatan), spanning from March 3rd, 2024, to August 11, 2024.
During the 24 weeks, I documented the various responsibilities and tasks assigned to me in the Administration Department. My primary duties include greeting visitors, answering phone calls, and directing inquiries to the appropriate department or staff member. I also handle data entry tasks and provide administrative support to various departments or executives, which involves scheduling meetings, preparing documents, and managing correspondence. Additionally, I maintain records, files and documents in both physical and electronic formats, ensuring compliance with record keeping policies and regulations. Finally, I also prepare meeting minutes, presentation slides and reports based on survey that has been conducted.
Furthermore, this report delved into conducting SWOT and PESTEL analyses of Pejabat Setiausaha Kerajaan (Bahagian Kerajaan Tempatan) to identify strengths, weaknesses, opportunities, and threats, as well as examining external factors affecting the organization's operations. Lastly, the report concluded with discussions and recommendations aimed at enhancing the reputation and success of Pejabat Setiausaha Kerajaan (Bahagian Kerajaan Tempatan).