Industrial training report: Angsana Teluk Bahang Resort / Nurul Nur Akma Suhaini

This internship report outlines my in-depth analysis and practical training at Angsana Teluk Bahang from March 1, 2024, to August 9, 2024. The report provides a comprehensive overview of tasks performed, the organizational structure, and the professional growth gained. I acquired deep knowledge of financial operations in the hotel industry through a rotational internship in the Finance Department, covering roles such as Receiving Officer, Accounts Payable, Income Auditor, and Accounts Receivable. The report begins with an overview of Angsana Teluk Bahang, emphasizing its dedication to opulent hospitality services, customer satisfaction, and high-quality service through its vision, mission, and core values. The training reflections section covers key tasks and responsibilities, including managing goods receiving procedures, making bulk payments, reviewing revenue sources, and daily financial reconciliations. These roles enhanced my technical proficiency and provided insights into financial accuracy and operational effectiveness. A big part of the report focuses on SWOT and financial ratio analysis, which are key for making strategic recommendations. The SWOT analysis examines strengths, such as a strong market presence and loyal customers; weaknesses, including operational issues; opportunities like market expansion and new technology; and threats from competition and economic changes. Financial ratio analysis reveals trends in profitability, liquidity, and operational efficiency, supporting these findings. Recommendations are provided to enhance operational processes, leverage technological advancements, and optimize financial performance. By implementing these recommendations, Angsana Teluk Bahang can build on strengths, mitigate weaknesses, seize opportunities, and avoid threats, ensuring long-term growth and competitive advantage in the hospitality sector. This internship not only provided valuable financial management skills but also strategic insights essential for advancing my career in the hospitality industry.