Factors affecting the application the balanced scorecard to improve organizational performance in Vietnamese coal-fired thermal power plants / Giao Tran Xuan and Tam Nguyen

Facing the demand from the Vietnamese Government to transition to more environmentally friendly fuels, coal-fired thermal power plants are encountering many challenges. However, this also presents a significant opportunity for them to aim for higher goals, namely green and sustainable development. In this study, we utilized the Contingency Theory, Resourcebased View, and previous studies to identify factors that significantly influenced the application of the balanced scorecard (BSC). We used both qualitative and quantitative research methods, conducting direct surveys at 18 coal-fired thermal power plants and obtaining 198 valid questionnaires. We then aggregated the data in Microsoft Excel and used Smart PLS software to analyze the results. The research results showed that culture and strategy did not have much influence. In contrast, top management support, technology, structure, and human resources had significant impacts on the application of BSC. Furthermore, BSC had a substantial effect on enhancing organizational performance in Vietnamese coal-fired thermal power plants.