The disillusion of organisational effectiveness and performance: making of a polytechnic giant / Ehtasham Ghauri

Ghauri, Ehtasham (2025) The disillusion of organisational effectiveness and performance: making of a polytechnic giant / Ehtasham Ghauri. Asia-Pacific Management Accounting Journal (APMAJ), 20 (1): 5. pp. 117-146. ISSN 2550-1631

Abstract

This article dissects the performance and approaches taken by the recently created large public sector entity, the New Zealand Institute of Skills and Technology (NZIST), which prophesied an efficient and effective vocational education sector in New Zealand. Information about NZIST’s performance, since its inception, has been limited to ‘leaks’ through the news media, Official Information Act requests, redacted government documents, or its annual reports. Utilising the available sources as ‘data corpus’, this study employs the critical lenses of legitimacy, and stakeholder theories, and established management concepts to compare NZIST’s performance between 2020 and 2023 with its aspired objectives. In pursuit towards the objectives of efficiency and effectiveness through a network structure, the findings reveal that the suitability of the network structure posed a challenge as NZIST purged the existing social connectedness in the sector; while its financial performance is worse, social outcomes are not necessarily different from the pre-reform figures. Despite the significant influx of government funding and redundancies, savings evaporated due to the expansion in the upper echelons and their remuneration, challenging the legitimacy of practices when the organisation was bleeding.

Metadata

Item Type: Article
Creators:
Creators
Email / ID Num.
Ghauri, Ehtasham
ehtasham.ghauri@op.ac.nz
Subjects: H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Organizational effectiveness. Performance measurement
Divisions: Universiti Teknologi MARA, Shah Alam > Accounting Research Institute (ARI)
Journal or Publication Title: Asia-Pacific Management Accounting Journal (APMAJ)
UiTM Journal Collections: UiTM Journals > Asia-Pacific Management Accounting Journal (APMAJ)
ISSN: 2550-1631
Volume: 20
Number: 1
Page Range: pp. 117-146
Keywords: Effectiveness, efficiency, polytechnic, Te Pukenga, NZIST
Date: April 2025
URI: https://ir.uitm.edu.my/id/eprint/115806
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