Bornean cuisine restaurant

Yakob, Muhamad Khairul Rizal and Shuhairi, Nur Safiya Putri and Nordin, Nur Aina Aqila and Lubis, Ryana and Jaslan Muhammad, Noor Izreena and Mohd Zaiki, Muhammad Amiruddin and Juhari, Joeaiza (2024) Bornean cuisine restaurant. In: Melaka International Intellectual Exposition 2024 (MiiEX 2024). Bahagian Penyelidikan dan Jaringan Industri, UiTM Melaka, Alor Gajah, pp. 747-750. ISBN 978-967-2846-81-9 (Unpublished)

Abstract

This study examines the customer service practices of restaurants catering to individuals with disabilities. In today's global restaurant industry, establishments offer a diverse array of cuisines, styles, and pricing structures. Some restaurants specialize in meeting the unique needs of patrons with disabilities. However, in recent years, there have been troubling instances of certain eateries neglecting to provide accessible facilities, such as restrooms. This oversight not only deters people with disabilities from dining out but also restricts their social interactions. To address this issue, restaurants can enhance their customer service by implementing innovative solutions, including ramps, adjustable seating, braille menus, accessible restrooms, and ensuring staff members are proficient in sign language. Food serves as a universal connector, demonstrating its remarkable ability to unite people across diverse backgrounds and abilities

Metadata

Item Type: Book Section
Creators:
Creators
Email / ID Num.
Yakob, Muhamad Khairul Rizal
rkhairul14@gmail.com
Shuhairi, Nur Safiya Putri
UNSPECIFIED
Nordin, Nur Aina Aqila
UNSPECIFIED
Lubis, Ryana
UNSPECIFIED
Jaslan Muhammad, Noor Izreena
UNSPECIFIED
Mohd Zaiki, Muhammad Amiruddin
UNSPECIFIED
Juhari, Joeaiza
UNSPECIFIED
Contributors:
Contribution
Name
Email / ID Num.
Editor
Johari, Maimunah
UNSPECIFIED
Compiler
Abu Bakar, Norlinda Tendot
UNSPECIFIED
Compiler
Ismail, Maymunah
UNSPECIFIED
Compiler
Ahmad, Nor Halawah
UNSPECIFIED
Compiler
Amir Hamzah, Afzan Shahilla
UNSPECIFIED
Compiler
Rahim, Azira
UNSPECIFIED
Subjects: T Technology > TX Home economics > Restaurants, cafeterias, tearooms, etc.
Divisions: Universiti Teknologi MARA, Melaka > Bahagian Penyelidikan dan Jaringan Industri, UiTM Melaka
Event Title: Melaka International Intellectual Exposition 2024 (MiiEX 2024)
Event Dates: 12 June 2024
Achievement: Idea Development Category - Emas
Page Range: pp. 747-750
Keywords: People with disabilities; Restaurant; Service innovation
Date: 2024
URI: https://ir.uitm.edu.my/id/eprint/109082
Edit Item
Edit Item

Download

[thumbnail of Extended Abstract] Text (Extended Abstract)
109082.pdf

Download (6MB)

ID Number

109082

Indexing

Statistic

Statistic details