Customer awareness of TM Mobile Homeline: a study of Telekom Malaysia Berhad / Fadly Gibson

Telekom Malaysia Bhd (TM) the Malaysia’s number one provider of information communication strategies was incorporated on the 12 October 1984 and listing in the main Board ofBursa Malaysia Securities Malaysia on 7 November 1990. Telekom Malaysia Berhad located in Kuching was established in April 1946. In Kuching itself, Telekom Malaysia has two main branches. The first branch namely the main office located at Simpang Tiga. This main office consist several department which include Public Relation, Research and Development, Technology and Support Service,
Financial, Billing and Revenue Operation, Human Resource Share Operation and Payphone and Multimedia College. Another branch located at Batu Lintang. It is where the customer can meet the staff regarding any product and services offered by Telekom. Batu Lintang branch have several department namely the Consumer sales, Customer care, Tmpoint (formerly known as Kedai Telekom) and so on.