Perception on organizational quality culture at Universiti Putra Malaysia / Susanty Nazmi

Efficient and effectiveness of the management system is essential for an organization to achieve successful objective and goals. In order to be success, organizations seek competitive advantages to fulfil the needs of the customers. One of the method to gain sustainable competitive advantage is by successfully implementing quality practices. Quality has been recognized as one tool to increase effectiveness and efficiency that provides continuous improvement in the organization. Quality has become increasingly significant and very important in the management of an organization, either based on the products or services as well as providing more focus to the process quality management. Hence, a success organization not only use quality management as innovation management alone, on the other hand, makes quality management as a new method in developing products and services. This paper seeks to understand the perception of employees' on the quality of culture practiced by the organization, particularly in Malaysian higher education. This study used a quantitative approach to understand the overview of quality culture in Malaysian higher education organization, especially at Universiti Putra Malaysia by looking at the perception of employees' towards quality culture practiced by the organization. The findings reveal that quality culture has positive perception by employees' in the organization. It shows that human touch factors such as communication, leadership, teamwork, course, and training as well as employee involvement have a positive relationship with quality culture. This prove that UPM has successfully implement a quality culture as a culture of excellence.