Job characteristics model: a study on job satisfaction among UiTM administrators / Siti Norul'Ain Mohd Azizi

Job satisfaction has become widely researched by many scholars due to its necessity for every organization to identify their manpower are properly well managed. Human resource is one of the success factors for the organization. By identifying the elements of happiness / satisfaction, the organization can work on the requirements needed for the staff to remain or continuously performing positively in their jobs. With the reference to the JPA’s Surat Pekeliling Perkhidmatan number 12 year 2009 with the title of “The Implementation of Psychology Application: Working Culture Achievements”, highlighted that it is important for public sectors offices to evaluate on their staff value, staff development, researchers and intervention. Therefore in order to answer to the requirements, a good study on staff job satisfaction is required. Hence this study uses Hackman and Oldham (1975) theory that uses 5 key variables to address this matter. Skill variety, task identity, task significant, autonomy and feedback are the independent variables for this theory. This study was conducted to examine the relationship between skill variation, task identity, task significant, autonomy and feedback on job satisfaction among UiTM staff. The population of UiTM administrator consists of 633 staff and 225 staff has been involved as respondents in this study. The quantitative method used in this study is through the collection of data obtained from questionnaires that have been circulated. Statistical analysis used in this study is descriptive analysis, Pearson correlation and multiple linear regressions. The results of the study were analyzed using computer software, the statistical package for social science (SPSS) version 23.0. Five factors were selected as skill variation, task identity, task significant; autonomy and feedback were made as dependent variable and job satisfaction as independent variables in this study. The findings show that the five independent variables have relationships with job satisfaction. The findings also show that most feedback variables contribute to job satisfaction. Some suggestions have been suggested by the researchers in chapter 5 as a guide for the future so that this study can be improved and further enhanced by future researchers. Since UiTM has branches all over throughout Malaysia it is best if this research can be expanded all over the branches in order to identify which variables may contribute to their job satisfaction.