Industrial training report: Belum Rainforest Resort / Puteri Umi Kalsum Megat Ibrahim

Industrial training is the place exposed the trainee to the real working environment. The application of knowledge, skills and experience during internships helps trainee to gain more knowledge than the knowledge during their study in university. Trainee gained some knowledge based on the training activities during internship as well as learn the soft skills needed in working environment. The service quality in the resort environment will help to increase customer satisfaction. The right SERVQUAL dimension used to measure the customer satisfaction based on the service quality offered by the Be/um Rainforest Resort. The SERVQUAL dimensions are tangibles, reliability, responsiveness, assurance and empathy. The research study comes out with a result that measure the customer satisfaction.