Disabled facilities in shopping malls: Malaysian perspective / Ahmad Ezanee Hashim ... [et. al]

Hashim, Ahmad Ezanee and Ismail, Faridah and Akida, Murni and Isnin, Zarina and Natasha, Khalil and Abdul Rahim, Mardhati (2011) Disabled facilities in shopping malls: Malaysian perspective / Ahmad Ezanee Hashim ... [et. al]. Business and Management Quarterly Review, 2 (4). pp. 56-64. ISSN ISSN:2180-2777

[img] Text

Download (264kB)


This paper identifies the level of satisfaction on present facilities provided in shopping malls in Klang Valley, Malaysia. Literature review, data collection on case study access audit, selected interviews and questionnaires combined with details from observations and photographs were used to explore on how to achieve friendly and accessible spaces for all. The audit examined predetermination designed criteria against existing building to measure the suitability and appropriateness of the building to people with sensory disabilities and mental disabilities. Findings revealed that weaknesses found are caused by poor design and planning, lack of enforcement on policies and limited guidelines. Recommendations for the future are highlighted with options and proposed guidelines in respect to the person with disabilities (PWDs) need. The finding has provided a benchmark for consultants, local authorities and those who have interest in local built environment.

Item Type: Article
CreatorsID Num.
Hashim, Ahmad EzaneeUNSPECIFIED
Ismail, FaridahUNSPECIFIED
Natasha, KhalilUNSPECIFIED
Abdul Rahim, MardhatiUNSPECIFIED
Subjects: H Social Sciences > HF Commerce > Marketing > Social aspects. Social marketing
H Social Sciences > HF Commerce > Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
H Social Sciences > HF Commerce > Consumer satisfaction
Divisions: Faculty of Business and Management
Journal or Publication Title: Business and Management Quarterly Review
ISSN: ISSN:2180-2777
Volume: 2
Number: 4
Page Range: pp. 56-64
Item ID: 5859
Uncontrolled Keywords: Disabled facilities
Last Modified: 29 Jul 2019 06:47
Depositing User: Staf Pendigitalan 1
URI: http://ir.uitm.edu.my/id/eprint/5859

Actions (login required)

View Item View Item


Downloads per month over past year