Developing a theme-based language course for hotel front-line staff / Rohayu Mohd Yunos..[et al.]

Mohd Yunos, Rohayu and Syed Abdul Rahman, Sharifah Amani and Ismail, Normah (2013) Developing a theme-based language course for hotel front-line staff / Rohayu Mohd Yunos..[et al.]. Creative Practices in Language Learning and Teaching (CPLT), 1 (2). pp. 18-34. ISSN 1823464-X

Abstract

This paper reports on a project to develop an ESP (English for Special Purposes) course for a group of hotel front-line staff at an island resort in Malaysia. The course makes use of a theme- based module focusing on language associated with host-guest interaction. The paper describes in detail three phases of the project as well as the results of the needs analysis. Qualitative and quantitative data were gathered through questionnaires and observations. Findings indicate that multifunctional language skills are needed for the hotel staff particularly in relation to understanding and giving information, asking questions and practicing simple hospitality etiquette. Furthermore, activities to enhance staff confidence in speaking English are also equally important. The paper concludes with some practical implications for ESP teachers and trainers who wish to develop an English Language training module for hotel staff.

Metadata

Item Type: Article
Creators:
CreatorsID Num. / Email
Mohd Yunos, Rohayudroha932@johor.uitm.edu.my
Syed Abdul Rahman, Sharifah Amanishari348@johor.edu.uitm.my
Ismail, Normahnorma851@johor.uitm.edu.my
Subjects: P Language and Literature > P Philology. Linguistics > Language and education
P Language and Literature > P Philology. Linguistics > Communication. Mass media > Interpersonal communication
P Language and Literature > PE English language > Modern English
Divisions: Universiti Teknologi MARA, Kedah > Sg Petani Campus > Research Management Institute (RMI), UiTM Cawangan Kedah
Journal or Publication Title: Creative Practices in Language Learning and Teaching (CPLT)
Journal: UiTM Journal > Journal of Creative Practices in Language Learning and Teaching
ISSN: 1823464-X
Volume: 1
Number: 2
Page Range: pp. 18-34
Item ID: 29497
Uncontrolled Keywords: English for Specific Purposes (ESP); hotel industry; front-line staff; theme-based module
URI: http://ir.uitm.edu.my/id/eprint/29497

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