Developing a theme-based language course for hotel front-line staff / Rohayu Mohd Yunos..[et al.]

Mohd Yunos, Rohayu and Syed Abdul Rahman, Sharifah Amani and Ismail, Normah (2013) Developing a theme-based language course for hotel front-line staff / Rohayu Mohd Yunos..[et al.]. Journal of Creative Practices in Language Learning and Teaching (CPLT), 1 (2). pp. 18-34. ISSN 1823-464X

Abstract

This paper reports on a project to develop an ESP (English for Special Purposes) course for a
group of hotel front-line staff at an island resort in Malaysia. The course makes use of a theme-
based module focusing on language associated with host-guest interaction. The paper describes
in detail three phases of the project as well as the results of the needs analysis. Qualitative and
quantitative data were gathered through questionnaires and observations. Findings indicate that
multifunctional language skills are needed for the hotel staff particularly in relation to
understanding and giving information, asking questions and practicing simple hospitality
etiquette. Furthermore, activities to enhance staff confidence in speaking English are also equally
important. The paper concludes with some practical implications for ESP teachers and trainers
who wish to develop an English Language training module for hotel staff.

Metadata

Item Type: Article
Creators:
Creators
Email / ID Num.
Mohd Yunos, Rohayu
droha932@johor.uitm.edu.my
Syed Abdul Rahman, Sharifah Amani
shari348@johor.edu.uitm.my
Ismail, Normah
norma851@johor.uitm.edu.my
Subjects: P Language and Literature > P Philology. Linguistics > Language and education
P Language and Literature > P Philology. Linguistics > Communication. Mass media > Interpersonal communication
P Language and Literature > PE English language > Modern English
Divisions: Universiti Teknologi MARA, Kedah > Sg Petani Campus > Research Management Institute (RMI), UiTM Cawangan Kedah
Journal or Publication Title: Journal of Creative Practices in Language Learning and Teaching (CPLT)
UiTM Journal Collections: UiTM Journal > Journal of Creative Practices in Language Learning and Teaching (CPLT)
ISSN: 1823-464X
Volume: 1
Number: 2
Page Range: pp. 18-34
Keywords: English for Specific Purposes (ESP); hotel industry; front-line staff; theme-based module
Date: 2013
URI: https://ir.uitm.edu.my/id/eprint/29497
Edit Item
Edit Item

Download

[thumbnail of AJ_Rohayu Mohd Yunos CPLT K 13.pdf] Text
AJ_Rohayu Mohd Yunos CPLT K 13.pdf

Download (820kB)

ID Number

29497

Indexing

Statistic

Statistic details