Massive Open Online Course (MOOC) service quality assessment: Issues and instruments / Safwana Nur Widad, Safri Zurinawati Mohi and Mohd Hafiz Hanafiah

Safri, Safwana Nur Widad and Hanafiah, Mohd Hafiz (2020) Massive Open Online Course (MOOC) service quality assessment: Issues and instruments / Safwana Nur Widad, Safri Zurinawati Mohi and Mohd Hafiz Hanafiah. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 12 (1). pp. 1-9. ISSN 1985-8914

Official URL: http://www.jthca.org

Abstract

This paper seeks to explore the issue influencing MOOC platform adoption and usage and reviews the existing literature on measuring users’ perceptions about quality in the online platform. It is a concern about how MOOC platform service quality affects the quality of e-learning process. This paper proposes that a proper MOOC service quality assessment would portray the success of the delivery and design of the platform, especially by understanding the platform’s limitation and users' preferences.

Metadata

Item Type: Article
Creators:
CreatorsID Num. / Email
Safri, Safwana Nur WidadUNSPECIFIED
Hanafiah, Mohd Hafizzurin979@uitm.edu.my
Subjects: L Education > LB Theory and practice of education > Computers in education. Information technology
L Education > LB Theory and practice of education > Visual education
Divisions: Universiti Teknologi MARA, Selangor > Puncak Alam Campus > Faculty of Hotel and Tourism Management
Journal or Publication Title: Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
Journal: UiTM Journal > Journal of Tourism, Hospitality & Culinary Arts
ISSN: 1985-8914
Volume: 12
Number: 1
Page Range: pp. 1-9
Official URL: http://www.jthca.org
Item ID: 29184
Uncontrolled Keywords: MOOC, service quality, assessment, issues, instruments
URI: http://ir.uitm.edu.my/id/eprint/29184

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