A study on the relationship between emotional intelligence and quality of work life at Tenaga Nasional Berhad, Ipoh Perak / Nik Husna Adenan @ Nik Adenan

Adenan @ Nik Adenan, Nik Husna (2019) A study on the relationship between emotional intelligence and quality of work life at Tenaga Nasional Berhad, Ipoh Perak / Nik Husna Adenan @ Nik Adenan. [Student Project] (Unpublished)

Abstract

The purpose of this correlation research is to investigate the relationship between emotional intelligence and quality of work life. The researcher has used four factors of emotional intelligence which is self awareness, self management, social awareness and relationship management. These factors can give positive either negative significant relationship towards quality of work life. It is depending either the person's has stability in emotional intelligence or not. The emotional intelligence of one's person can give an effect to their quality of work life. It has shown how importance emotional intelligence and organization have been facing the consequences if the employees lack of stability in emotional intelligence. The study is to findings the four factors of emotional intelligence among employees. The objective for conducting this study is to find which the highest and the lowest factor among all independent variable emotional intelligence. The study has conducted in order to determine if there has a relationship between emotional intelligence and quality of work life. The researcher has conducted a research at Tenaga Nasional Berhad, Ipoh at Perak. There were consisted of five selected departments of the organization. The selected of respondent's is from all five departments consist of Business Support Office Unit, Customer Care and Business Development Unit, Billing Unit, Technical Unit and Financial Unit. The 113 questionnaires have been distributed to the all of selected department. A result finding is based on the collected data that have been analysed by using the Statistical Package in the Social Sciences Software (SPSS). All factors of emotional intelligence which was self awareness, self management, social awareness and relationship management were the factors of emotional intelligence towards quality of work life at Tenaga Nasional Berhad, Ipoh Perak. Other than that, relationship management was the highest factor at Tenaga Nasional Berhad, Ipoh Perak. Meanwhile, the lowest of the factor emotional intelligence were social awareness. Last but not least, the result of Pearson correlation indicates that all factors of emotional intelligence have a relationship between quality of work life at Tenaga Nasional Berhad, Ipoh Perak. This study can create a positive emotional atmosphere for the respondent's workplace and in personal life. The result in this study can be used by the other researcher and the result might be also can be helpful on the future study

Metadata

Item Type: Student Project
Creators:
CreatorsID Num. / Email
Adenan @ Nik Adenan, Nik HusnaUNSPECIFIED
Subjects: H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management
H Social Sciences > HF Commerce > Personnel management. Employment management
Divisions: Universiti Teknologi MARA, Pahang > Jengka Campus > Faculty of Business and Management
Item ID: 27570
Uncontrolled Keywords: Emotional intelligence, Quality of work life, Statistical Package in the Social Sciences Software (SPSS), Tenaga Nasional Berhad, Ipoh Perak
URI: http://ir.uitm.edu.my/id/eprint/27570

Download

[img] Text
PPb_NIK HUSNA ADENAN @ NIK ADENAN BM C 19_5.PDF

Download (1MB)

Fulltext

Fulltext is available at:
UNSPECIFIED

Actions (login required)

View Item View Item

Downloads

Downloads per month over past year