An investigation into the antecedents influencing unethical consumer behavior / Nazahah Abd Rahim, Muna Abdul Jalil and Shakirah Mohd Saad

Abd Rahim, Nazahah and Abdul Jalil, Muna and Mohd Saad, Shakirah (2012) An investigation into the antecedents influencing unethical consumer behavior / Nazahah Abd Rahim, Muna Abdul Jalil and Shakirah Mohd Saad. [Research Reports] (Unpublished)

Abstract

The issue of consumer ethics is always going to be a neverending story as such attributes is embedded unconsciously and naturally in our daily lives. Although rationally behaving unethically is generally unacceptable, consumers are less likely to notice and to be aware of their own ethical behaviors. Unethical behaviors such as shoplifting, deshopping, counterfeiting, getting too much change and not saying anything, cutting queues and misrepresent child's age to get discounts are sometimes perceived as something normal, a norm or a habit. Consumers tend to just be ignorant. Consumer ethics is defined by Muncy and Vitell (1992) as "the moral principles and standards that guide behavior of individuals or groups as they obtain and dispose of goods and services". Consumer ethics are important to business not only due to the absolute cost of loss but also due to the increasing cost of security. The National Retail Security Survey conducted in USA finds that shoplifting, employee theft, vendor fraud and administration errors to cost an estimated US$32 billion in 2000 (Stores, 2002). Berstein (1985) posits consumers are "out-doing" big business and the government at unethical behavior…

Metadata

Item Type: Research Reports
Creators:
CreatorsEmail / ID. Num
Abd Rahim, NazahahUNSPECIFIED
Abdul Jalil, MunaUNSPECIFIED
Mohd Saad, ShakirahUNSPECIFIED
Subjects: H Social Sciences > HF Commerce > Business education
H Social Sciences > HF Commerce > Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
H Social Sciences > HF Commerce > Consumer satisfaction
Divisions: Universiti Teknologi MARA, Shah Alam > Research Management Centre (RMC)
Item ID: 25118
Uncontrolled Keywords: Unethical consumer behaviour, investigation
URI: http://ir.uitm.edu.my/id/eprint/25118

Download

[img] Text
LP_NAZAHAH ABD RAHIM RMI 12_5.pdf

Download (5MB)

Actions (login required)

View Item View Item

Downloads

Downloads per month over past year