A study of relationship between organization justice and organization citizenship behaviour among non- officer workers in local government / Ahmad Shahir Abdullah

Abdullah, Ahmad Shahir (2011) A study of relationship between organization justice and organization citizenship behaviour among non- officer workers in local government / Ahmad Shahir Abdullah. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Abstract

Organization Citizenship Behavior plays an important role in determining the successfulness of an organization. Organizations around the world face similar business challenges such as the difficulty to manage the employee especially the non-executive workers. If the employees are well-behaved, the level of fairness and motivation will be high and therefore, it will influence the organization’s performance resulting in higher productivity and simultaneously bring into organizational successfulness. When looking at this problem area, we found that there might be actions that companies can use to cater to this problem in reducing the employee’s deviant behavior. The past researcher shows that there have many factors that affect the organization citizenship behavior which one of it is organization justice. This study will focus on three factors that could affect employee’s behavior which is distributive justice, procedural justice and interactional justice. If the employee are well behaved, the level of fairness’ and motivation will be high and therefore, it will influence the organization performance resulting in higher productivity in organization successful. About 120 respondents have been selected among 600 workers to interpret the result in this study. For measuring the three factors, quantitative method has been selected, using questionnaire that were determined through Likert Scale. Due to the finding that shows the positive result organization justice is factors that influence the organization citizenship behavior elements. Coefficient Correlation shows among three elements of Organization Justice is all above 0.30 means that it have significant but low in relationship toward organization citizenship behavior elements which is altruism, courtesy, conscientiousness, sportsmanship and civic virtue. Several recommendations were given I this research such as instilling good behaviors within the organizations through great examples and leadership. Besides that, clear cut fairness, wellness and equal treatment towards employees may play a big role in increasing the performance level of the company. In future research can be done by test others elements that can influence OCB to indicate a high quality of performance and best productivity can be produce.

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