Factors that influence organizational citizenship behavior at Agensi Kaunseling & Pengurusan Kredit / Fatin Syahirah Faizul Maulud

Faizul Maulud, Fatin Syahirah (2018) Factors that influence organizational citizenship behavior at Agensi Kaunseling & Pengurusan Kredit / Fatin Syahirah Faizul Maulud. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

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Abstract

Organizational Citizenship Behavior (OCB) is a fundamental element in ensuring organization’s survival and productivity. OCB has exists since decades ago but it is still in the emerging of development. The objective of this study is to determine the factors that give impact to organizational citizenship behavior where the following factors are altruism, conscientiousness, sportsmanship, civic virtue and courtesy. Moreover, the researcher also investigates the significant relationship between all independent variables and dependent variables. For data collection, the researcher distributes questionnaires as primary data to get feedback from the employees at AKPK. Furthermore, 113 respondents from various departments participated in this study. Findings showed that all independent variables have positive relationship with dependent variables. On the other hand, multiple regression test displayed that only altruism, sportsmanship and courtesy are significant in this study whereas other independent variables such as conscientiousness and civic virtue are not. The findings of the study will give tremendous benefits to the Agensi Kaunseling & Pengurusan Kredit (AKPK). The organization can determine the most preferred behaviors by employees and focus on enhancing those behaviors. The employees also will gain knowledge and better understanding about good behaviors that should be implemented at the workplace.

Item Type: Monograph (Student Project)
Creators:
CreatorsEmail
Faizul Maulud, Fatin SyahirahUNSPECIFIED
Subjects: H Social Sciences > HD Industries. Land use. Labor > Labor. Work. Working class > Work ethic
H Social Sciences > HD Industries. Land use. Labor > Work groups. Teams in the workplace
Divisions: Universiti Teknologi MARA, Melaka > Bandaraya Melaka Campus > Faculty of Business and Management
Item ID: 21535
Uncontrolled Keywords: Citizenship behavior; Conscientiousness; Civic virtue; Altruism
Last Modified: 13 Nov 2018 08:53
Depositing User: Perpustakaan UiTM Cawangan Melaka UiTM Cawangan Melaka
URI: http://ir.uitm.edu.my/id/eprint/21535

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