Problems faced by Port Dickson Beach Club Resort: focusing on the effectiveness of services management / Norashikin Zakaria

Zakaria, Norashikin (2006) Problems faced by Port Dickson Beach Club Resort: focusing on the effectiveness of services management / Norashikin Zakaria. [Student Project] (Unpublished)

Abstract

The purpose of this study is to find out the important determinant that can improve the effectiveness of services management at PDSCR. Understanding the problem faced by POSCR is important to solve the problems of services management. Customer and the employee at POSCR are involved in this research. The major findings of this research found that the most important determinant toward the effectiveness of the services managements at POSCR is employee relationship followed by facility management and the least important determinant is counter services. From this research, it indicates that there is a positive relationship between the determinants of the effectiveness of services managements except job satisfaction. That perceived importance of determinants toward the effectiveness of the services management at hospitality management like POSCR.

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