Training transfer: The interaction of changed behaviour and co-worker support on job performance / Fadzilah Mohd Shariff, Artinah Zainal and Rahmat Hashim

Mohd Shariff, Fadzilah and Zainal, Artinah and Hashim, Rahmat (2013) Training transfer: The interaction of changed behaviour and co-worker support on job performance / Fadzilah Mohd Shariff, Artinah Zainal and Rahmat Hashim. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 5 (2). pp. 44-50. ISSN 1985-8914

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Abstract

The present study examined the moderating effect of changed behav-iour on the relationship between co-workers support on frontline employees job performance. The authors hypothesize that co-work-ers support are more strongly related to performance among front-line employees reporting low than high level in changed behaviour. Results of Structural Equation Modeling, gathered from 264 employ-ees who held positions as Food and Beverage outlet servers in 4 and 5 star ratings hotels, support the hypothesis. The result indicates that when frontline employees’ exhibit low changed behaviour, the relationships between co-worker support and job performance are stronger. Implications for substantive research, strengths and limita-tions, and directions for future research are offered.

Item Type: Article
Creators:
CreatorsID Num.
Mohd Shariff, Fadzilahfshariff@salam.uitm.edu.my
Zainal, ArtinahUNSPECIFIED
Hashim, RahmatUNSPECIFIED
Subjects: H Social Sciences > HF Commerce > Personnel management. Employment management > Job satisfaction
H Social Sciences > HF Commerce > Personnel management. Employment management > Performance standards
Divisions: Universiti Teknologi MARA, Selangor > Puncak Alam Campus > Faculty of Hotel and Tourism Management (B)
Journal or Publication Title: Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
ISSN: 1985-8914
Volume: 5
Number: 2
Page Range: pp. 44-50
Item ID: 20602
Uncontrolled Keywords: changed behaviour, employees, job performance training transfer
Last Modified: 17 Jul 2018 06:14
Depositing User: Perpustakaan Tun Abdul Razak UiTM Kampus Puncak Alam
URI: http://ir.uitm.edu.my/id/eprint/20602

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