The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.]

Mohd Zahari, Ahmad Suffian and Abdul Rahman, Baharom and Othman, Abdul Kadir and Raja Baniamin, Raja Mariam (2014) The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.]. Journal of Information and Knowledge Management, 4 (1). pp. 151-170. ISSN 2231-8836

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Abstract

In this information age, Knowledge Management (KM) and Customer Knowledge Management (CKM) have become the main competitive strategies of the organization to improve the organizational performance. This paper discusses the role of Knowledge Management and Customer Knowledge Management implementation in improving organizational performance. Moreover, the paper also highlights the concept of Knowledge Management, Customer Knowledge Management and the related issues pertaining to this concept. This paper also traces the interactive processes between Knowledge, Knowledge Management practices and Customer Knowledge Management within the organization. Based on the discussion, it can be concluded that the implementation of Knowledge Management and Customer Knowledge Management in the organization can play a leading role in improving the organizational performance.

Item Type: Article
Creators:
CreatorsID Num.
Mohd Zahari, Ahmad Suffianahmadsuf@tganu.uitm.edu.my
Abdul Rahman, Baharombaharoma@tganu.uitm.edu.my
Othman, Abdul Kadirabdkadir@salam.uitm.edu.my
Raja Baniamin, Raja Mariamrajama@tganu.uitm.edu.my
Subjects: H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Knowledge management. Organizational learning
H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Organizational effectiveness. Performance measurement
H Social Sciences > HF Commerce > Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Divisions: Faculty of Information Management
Journal or Publication Title: Journal of Information and Knowledge Management
ISSN: 2231-8836
Volume: 4
Number: 1
Page Range: pp. 151-170
Item ID: 13852
Uncontrolled Keywords: Knowledge, Knowledge Management (KM), Customer Knowledge Management (CKM), Organizational Performance
Last Modified: 25 Jul 2016 06:18
Depositing User: Staf Pendigitalan 1
URI: http://ir.uitm.edu.my/id/eprint/13852

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