The impact of online banking on customer service delivery in the Malaysian banking industry : Kano's model approach / Alhaji Abubakar Aliyu … [et al.]



Aliyu, Alhaji Abubakar and Tasmin, Rosmaini and Takala, Josu and Che Rusuli, Muhammad Saufi and H., Norazlin (2014) The impact of online banking on customer service delivery in the Malaysian banking industry : Kano's model approach / Alhaji Abubakar Aliyu … [et al.]. Journal of Information and Knowledge Management, 4 (1). pp. 113-128. ISSN 2231-8836

Abstract

Metadata

Uncontrolled Keywords: Behavioral Factors, Customer Service Delivery, Kano's Model, Malaysian Banking Industry, Online Banking
Subjects: H Social Sciences > HF Commerce > Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling > Malaysia
H Social Sciences > HF Commerce > Customer services. Customer relations > Malaysia
H Social Sciences > HG Finance > Banking > Electronic funds transfers
Divisions: Faculty of Information Management
Depositing User: Staf Pendigitalan 1
Date Deposited: 20 Apr 2016 10:34
Last Modified: 25 Jul 2016 06:16

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Filename: AJ_ALHAJI ABUBAKAR ALIYU JIKM 14.pdf

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