Items where Author is "Yang, Yun"
Group by: Item Type | No Grouping
Jump to: Article
Number of items: 1.
Article
A hierarchical approach to measure service performance in the resort hotel’s service encounters / Yun Yang and Andrew Chan. (2010) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 2 (1). ISSN 1985-8914 ; 2590-3837