Items where Author is "Voon, Boo Ho"

Article

(2021) Culture of excellence for better internal service quality in high education / Nasriman Abdul Rahman, Boo Ho Voon and Firdaus Abdullah. Advances in Business Research International Journal (ABRIJ), 7 (3): 20. pp. 85-104. ISSN 2462-1838

(2009) Customers’ perception of restaurant service quality : evidence from Malaysia / Voon Boo Ho ... [et al.]. Social and Management Research Journal (SMRJ), 6 (1). pp. 33-50. ISSN 1675-7017

(2009) Measuring website service quality for Malaysian companies / Voon Boo Ho, Karen Kueh and Mohd Zawawi Mohd Zafian. Social and Management Research Journal (SMRJ), 6 (2). pp. 71-81. ISSN 1675-7017

(2007) Measuring and managing franchisee satisfaction : a study of academic franchising / Firdaus Abdullah ... [et al.]. Social and Management Research Journal (SMRJ), 5 (1). pp. 91-102. ISSN 1675-7017

Expectation-based teaching: an action research in English report writing / Ai Kiat Teo..[et al.]. Journal of Creative Practices in Language Learning and Teaching (CPLT), 1 (2). pp. 52-60. ISSN 1823-464X

Research Reports

(2014) Dimensions Necessitated for Total Service Operations Management (TSOM) / Ardiana Mazwa Raudah Amir Abdullah... [et al.]. [Research Reports] (Unpublished)

(2014) Dimensions necessitated for total service operations management (TSOM) / Ardiana Mazwa Raudah Amir Abdullah … [et.al.]. [Research Reports]

(2014) Outcome-impact survey on the public awareness & appreciation programme and traditional knowledge documentation programme of Sarawak biodiversity centre / Voon Boo Ho... [et al.]. [Research Reports] (Unpublished)

(2013) Developing a Multi-Dimensional Service Experience Model for Halal Food Resturants / Voon Boo Ho … [et.al.]. [Research Reports]

(2012) Impact of intellectual human capital and ICT on bank efficiency in Malaysia / Assoc. Prof. Dr. Rosita Suhaimi ... [et al.]. [Research Reports] (Unpublished)

(2012) Developing a measurement tool for hospital service excellence / Voon Boo Ho ... [et al.]. [Research Reports] (Unpublished)

(2012) Impact of intellectual human capital and ICT on bank efficiency in Malaysia / Dr. Rosita Suhaimi ... [et al.]. [Research Reports] (Unpublished)

(2010) Relationships among corporate website quality, visitor satisfaction and visitor loyalty / Voon Boo Ho and Sandra Rangai Balang. [Research Reports] (Unpublished)

(2006) Measuring and managing franchisee satisfaction: a study of academic franchising / Firdaus Abdullah... [et al.]. [Research Reports] (Unpublished)