Items where Author is "Boo, Huey Chern"

Article

Cultural Differences in the Effect of an Explanation on Consumers' Perceived Justice and Post-Recovery Satisfaction / Boo Huey Chern and Ting Lee Hui. (2011) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 3 (2). pp. 19-29. ISSN 1985-8914 , 2590-3837

Customer’s reaction to servicescape failure and associated recovery strategy: an exploration study in the food service industry / Chua Bee Lia ...[et al.]. (2009) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 1 (2). pp. 23-47. ISSN 1985-8914 , 2590-3837