Factors affecting customers' perception to use e-zakat service in Kelantan / Nor Fatin Muhamad Ruzali

Zakat institution implements e-Zakat as a new strategy that is able to attract more Muslim to pay zakat through information technology. In Malaysia even the growth of e-Zakat channel, but tradition method remained as popular payment modes because consumers are not convinced of the benefits of using e-payment. There are various reasons and factor that may cause this situation, for example, the lack of customer's technology acceptance since they must change their behavioral pattern and the e-Zakat service that too complicated for some people to understand and to use it. This thesis investigates the factors that affecting customers' perception to use e-Zakat service in Kelantan since in this state has the majority of Muslim. The factors are perceived usefulness, perceived ease of use, perceived behavioural control and trust. The focus of this research is on zakat payers in Kelantan whether working at government sector, private sector and others. This thesis was carried out by questionnaire-based surveys to all the workers in the difference gender which is male and female. There is no specific age when distributed the questionnaire. Data collected from 100 customers' that use e-Zakat service and the data was analysing using the SPSS software. The results of regression models revealed that there are three factors that significant with customers' perception which is perceived usefulness, perceived ease of use and trust. Another factor perceived behavioural control is not significant with customers' perception because the p-value is more than 0.05.