Building maintenance problems faced by the residents of apartments in Kuala Lumpur, Malaysia / Nursyuhaida Kamaruzaman and Huraizah Arshad

This research aims to identify the building maintenance problems faced by the residents of apartments in Kuala Lumpur, Malaysia. Previous researchers highlighted several issues faced by the residents of the highrise strata buildings, including the maintenance budget and cost, maintenance design, management teams of buildings, quality of building, technique and tools, and maintenance routine. A questionnaire survey was distributed to Ampang, Pandan and Gombak, Kuala Lumpur residents. In total, 162 respondents have participated in this research. The data were then analysed and ranked to examine the criticality of the building maintenance problems faced by the residents. Based on the findings, the most common problem is the lift condition in the residential apartment, categorised under maintenance routine problem. Most respondents responded that most complaints are related to maintenance problems in the residential area. These findings can be used as a guideline to improve the quality of building maintenance services in Kuala Lumpur.