UiTM, Faculty of Business and Management
(2023)
CSM602: Quality in customer service / Faculty of Business and Management.
[Teaching Resource]
(Unpublished)
Official URL: https://aims.uitm.edu.my
Abstract
This course is designed to provide the basic understanding of the principles, methodologies, techniques and tools in managing excellent customer service quality. Students will be exposed on various aspects of quality management approaches such as TQM, ISO, and process improvements. The main objective of this course is to ensure quality in delivering customer service. These insights, if properly nurtured and applied, enable organization to improve their service quality which will eventually improve organizational performance.
Metadata
| Item Type: | Teaching Resource |
|---|---|
| Creators: | Creators Email / ID Num. UiTM, Faculty of Business and Management UNSPECIFIED |
| Subjects: | L Education > LB Theory and practice of education > Curriculum L Education > LG Individual institutions > Asia > Malaysia > Universiti Teknologi MARA |
| Divisions: | Universiti Teknologi MARA, Pahang > Jengka Campus > Faculty of Business and Management Universiti Teknologi MARA, Pahang > Jengka Campus |
| Keywords: | Syllabus, academic, UiTM |
| Collections: | AIMS UiTM |
| Date: | 2023 |
| URI: | https://ir.uitm.edu.my/id/eprint/98806 |
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