Satisfaction level of public on maintenance and management of public facilities in Kulim, Kedah / Nur Aina Adriana Mohamad Nazarudin and Nor Nazihah Chuweni

Public facilities are administered by the local authority and shared by many people to make everyday life easier, hence they need to be maintained. The local government may have trouble maintaining and managing public facilities owing to several concerns and obstacles. Past research found that the local government received several criticisms on public facilities performance. This research has employed a mixed qualitative and quantitative method which involved distribution of online questionnaire and semi-structured interview to achieve research objectives which are to determine the level of satisfaction on maintenance of public facilities and to identify the current maintenance and management practices carried out by the local authority. The determinants of satisfaction level of public for questionnaire are from analysis of past researches. It was found that the highest level of satisfaction of are the sufficiency of public facilities, condition of public facilities and the maintenance of public facilities. In conclusion, the level of public satisfaction is an important indicator for local authorities to identify areas for improvement, comprehend community needs and preferences, increase engagement and trust, demonstrate accountability, enhance service delivery, and assess policy effectiveness. Local authorities can create a responsive and inclusive environment where public facilities meet the expectations and aspirations of the community, by prioritising public satisfaction.