User satisfaction upon maintenance management performance in commercial building / Norsaadiah Mohd Asbi and Elma Dewiyana Ismail

Maintenance management is a crucial issue in the building nowadays. Additionally, it enables users to make proactive decisions that consider both their objective and subjective needs in order to contribute to the success of business environments. However, there are several problems, and they have an impact on the performance level of maintenance tasks.The research establishes to improving the building performance of maintenance management in commercial building. The objectives to find out importance of maintenance management in building to perform. Approaches of data collection include literature review, observation, and online survey. From survey, it was discovered that users are satisfied with maintenance management performance in commercial buildings. Furthermore, recommendation for improvement strategies in building to maintain were agreed by users with 100% rating. To sum up, maintenance management play crucial roles to maintain condition, provide safe, comfortable and functional environment in every building. Technology system in building should be explore because it crucial to ensure building system run smoothly. Besides, effectiveness of maintenance effect efficiency of equipment/system.