Maintenance issues of low-cost flats in Seberang Perai Selatan / Nor Shuhada Zulkifli and Huraizah Arshad

This research aims to investigate the building maintenance issue involving low-cost flats in Seberang Perai Selatan, Pulau Pinang. Maintenance services must provide the best management services for the residents. It is also essential to ensure that every occupant is always protected as best as possible from any risk involving the maintenance issue. However, low-cost housing is always related to maintenance services issues. Thus, this study aims to identify the factors contributing to the maintenance issue in low-cost flats in Seberang Perai Selatan. The study employs primary and secondary data to identify the issues and factors of maintenance services. Using a purposive sampling technique, structured interview questions were distributed to all the Chairmen of the Joint Management Body (JMB) or Management Corporation (MC) of 9 low-cost flats in Seberang Perai Selatan, Pulau Pinang. The data was analysed using NVIVO Software. The findings show that all JMB and MC are related to the management, technical, human resources, financial, and behavioural factors contributing to the maintenance issue.