A study on satisfaction of the student’s about the counter services’ in the UiTMCS / Ambrose Angnga

Counter service is plays an important role in providing the services and keep the all the important data. Besides that, it also helps the institution to run smoothly without any barriers happen. Counter service also is a part of the management whereby it deals with many of the customers who need the services especially in record keeping or data. As a result, counter service is the mirror of the management of every institution because it deals with many of the customers or the people. UiTMCS counter services for example have provided the students with various types of service such as students’ academic record and etc. In this study is focus on students’ perception on the effectiveness of the counter service at UiTMCS. It is to determine whether the staffs at the UiTMCS serve the effectiveness and sufficient services. There are certain objectives in this study whereby to determine the area where the services are lacking. The second objective is to analyze the physical barriers which are contributing to the ineffectiveness of the system.