ISO 9001:2000 : case study in UiTM Samarahan Campus / Mawar Idris ... [et al.]

An ISO standard is a documented agreement that serves as the guidelines, specifications or definitions to ensure that a particular product, service or process fits its intended purpose. International standardization ensures a set of industry-wide criteria that apply consistently to material classification, product manufacture and service provision. International Standards provide a common reference point to facilitate trade and transfer of technology between suppliers and their customers. This standard mostly related with quality. Quality is defined by the customers. The organization is relying heavily on their customers. The customer will assess whether the product or services given by the organization achieved the quality or not. In other words, quality can be defined as achieving conformance to the requirement ofthe customers towards the products and services given by the organization. After UiTMCS have been certified by ISO 9001:2000, the customers are complacent with the services delivered to them because itfulfills their requirement. In addition UiTMCS can reduce the operation cost because waste is eliminated. Due to that, the efficiency can be improved. Moreover UiTMCS can improve the competitiveness among the University as well as increase the profit because the operating cost is reduced. But from time to time, UiTMCS may face difficulties with the certification of ISO 9001:2000. This is because, once they have certified with ISO 9001.2000 they have duty and obligation to maintain the quality and the standard ofthe management.