A study on maintenance management at mosques / Mursyidah Zaini and Norazura Mizal Azzmi

This thesis examines maintenance management practices at two mosques in Malaysia, Masjid Sultan Yusuff Izzuddin Shah in Seri Iskandar and Masjid Abdullah Fahim in Kepala Batas, to evaluate their effectiveness and identify areas for improvement. The study uses a mixed-methods approach, including questionnaire surveys with 100 mosque visitors and interviews with mosque management personnel. The findings show varying levels of satisfaction and facility conditions between the two mosques, with Masjid Sultan Yusuff Izzuddin Shah facing maintenance challenges and Masjid Abdullah Fahim demonstrating effective practices resulting in higher user satisfaction. Based on the analysis, recommendations are proposed to enhance maintenance management, such as increasing awareness of maintenance importance, implementing efficient management systems, establishing a proper complaint mechanism, employing skilled workers, and following a planned maintenance schedule. This research contributes to knowledge on mosque maintenance and offers practical insights for religious building upkeep. By implementing the recommendations, mosques can improve facilities, user satisfaction, and ensure the longevity of these important religious and community spaces. The study emphasizes the significance of maintenance management at mosques and lays the groundwork for further research to continually enhance maintenance practices in these sacred places.