Students’ satisfaction with the quality of services provided at residential colleges of UiTM Sarawak / Yak Philomena Unjil and Melanie Bujang

This research examines the Students’ Satisfaction with the Quality of Services Provided at Residential Colleges of UiTM Sarawak. The purpose of this study is to analyze the level of the students’ satisfaction with the quality of the services provided and its factors which influence the level of satisfaction as well. This study employs the use of statistical methods using the means and the T-Test distinguishes the student’s perception and the factors toward the quality services provided at the residential colleges. T-test is using to distinguish the level of satisfaction between male and female. The finding shows the moderate level of satisfaction with both the male and female respondents but certainly requires future improvement in order to satisfy or exceed customer’s satisfaction.