Industrial Training Report: Kiam Fatt Motor Sdn Bhd (Perodua) Seri Iskandar. Special project: Factors influencing the food inflation in Malaysia / Nur Hayati Abdul Malek

This report discusses my industrial training experience at Kiam Fatt Motor Sdn Bhd (Perodua) Seri Iskandar, Perak from 1st March 2023 until 15th August 2023 which is 24 weeks. Industrial training is required for all the undergraduate programs under the Fac ulty of Business and Management as stipulated in the Plan of Study. Thus, before completing my studies for a Bachelor of Business Administration (Hons) Finance, I was required to undergo internship attachment or on the job training (OJT). During the 6 months of internship training, I experienced a great journey that I had not experienced before with a positive working environment. At Perodua Seri Iskandar, I learn new tasks and work culture which enhance my sk ills and abilities to become a good worker in the future. As an internship student at Perodua Seri Iskandar, I was assigned to the customer care executive and admin department. My responsibilities are to fulfill customers’ satisfaction and solve their prob lems. Besides, I also arrange customers’ appointments booking for service. Arranging the appointment can reduce cancellations and no shows. I also generate invoices for customers which are helpful for bookkeeping purposes. Next, I make collection payments from customers for services and purchasing parts. This department also allocated me with excellent interpersonal skills, where I need to understand the feelings of customers to respond appropriately and create good relationships with them. In addition, it is also challenging because sometimes I need to face and calm an irate customer when some of their complaints or satisfaction, we unsuccessful to fulfill. In conclusion, my internship journey was wonderful and great because of my supportive and helpful cow orkers and friendly supervisor. They always teach me and advise me on the things that I do not understand. It gives me intense pleasure to recommend Kiam Fatt Motor Sdn Bhd as an internship location.