Smart card : usability, transaction and problem at UiTM cafeteria (E-Cafe) / Siti Aishah Sahir

The appearance of smart card technology that offers several advantages for many
applications areas including educational institutions. The numerous numbers of
universities and colleges adopted this technology in order to support multiple
requirements and functions especially for students on a single card. This card provide
flexibility to those students in order to access all facilities provided for them,
identification purposes as well as acts as an electronic wallet systems. Since this card
can store personal data about the cardholders, it also mainly used to store monetary
value and used by the cardholders to make any transactions that relates to the money
store on that card. The aims for this research are to determine the usability of this
card as a medium for payment transactions used for UiTM electronic cafe (e-cafe)
system, identify rate of transaction involves during payment process and also
problems exists for this smart card implementation among students for e-cafe
transactions. Primary and secondary data was used for collection the data in order to
develop TAM theoretical framework and hypothesis for this research. Correlation
coefficient analyses result shows there is significant relationship between perceived
usefulness (PU) and perceived ease of use (PEOU) for e-cafe application. Although
only two factors have significant relationship, other factors are having positive
relationships among each of variables. Cross-tabulation analysis indicates that
transaction rate has significant relationship with perceived usefulness. The outcomes
from this research will suggest recommendations in order to support these
implementations. Further the growth of electronic transactions will requires some
understanding of the nature and capabilities of smart cards especially for students.